When people are on a mission, interruptions dampen their spirits, and create tension. Too many interruptions make people unwilling to act. When people recount fulfilling experiences, they rarely talk about the wonderful delay they encountered.
Is your company actively delaying action on the parts of your best workers? If they have a goal, is policy or poor record keeping standing in their way? Each of these delays is waste. Each of these delays compounds those before them.
The healthy and innovative organization understands the balance between the immediate need for information and the legitimate legal, ethical, and political needs for slowing some information. It does not allow the real need for information protection to become an excuse for sluggishness.
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